Can the text in the outer ring be altered?
Currently our EULA does not allow alterations to ShotCode aesthetics. Please contact us to discuss the options.
What is your privacy policy?
Your contact information and other private data is used solely for administrative purposes. Please check out our privacy policy for more details.
How do I know if my phone is compatible?
If your phone is listed in the download section it is compatible. Please be aware that a functioning mobile internet connection is needed in order to use ShotCodes and surf the mobile web.
What is the penetration rate of ShotCode readers in the market?
ShotCode has the largest amount of compatible devices in the offline weblinking industry, please check out our download section for an up to date overview.?Regarding exact penetration figures please consult the demographics of your proposed market and compare those with our compatibility list. Feel free to contact us for more information.
What is the minimum size of a ShotCode?
All devices have differing quality lenses thus allowing for different size ShotCodes to be scanned correctly. We advise ShotCodes to be at least 3,5 centimeters in diameter in order to be compatible across the board.
Can I scan ShotCodes from a TV screen?
Yes you can scan ShotCodes from flat screens. Older "deep" or CRT models are incompatible.
Can I change the color of my ShotCodes?
It is possible however black&white provides the best scanning results. Always test any other color combinations extensively before going to print.
Do I have to print ShotCodes on paper?
No, almost all offline materials are compatible (fabric, concrete, wood, etc) as long as the contrast is clear enough.
Vodafone: having trouble installing the ShotCode reader
Vodafone Symbian phones (mainly Nokia phones) need to change a setting which allows for the installation of third party applications such as ShotCode.
Open your menu and click your "tools" icon, select "manager" and choose "options" then "settings". Make sure that "Software installation" is turned on and that "online certificate check" is turned off.
What are ShotCode`s printing requirements?
ShotCodes can be printed on any kind of object with any kind of printer. Please make sure that the contrast is clear (black&white) and that reflection is kept to a minimum.
After scanning a ShotCode I get a "ShotCode not active" error message?
This error message could occur because of a number of reasons:
- The ShotCode you are trying to scan is in an account that has been blocked
?- The ShotCode you have scanned has been deleted
- The ShotCode reader misinterpreted the ShotCode
My account has been blocked, what to do?
Please log in to your account and follow directions. If you are having trouble accessing your account then please contact us
The ShotCode reader misinterpreted my ShotCode??
This can happen when a ShotCode is damaged, suffers high reflection (e.g. a ShotCode behind a glass surface), is too small or printed in the wrong contrast colors. Just like any other barcode reader the ShotCode reader needs a clear view.
?Be careful when resizing your ShotCode in an image editing program, inverting the image will damage the integrity of the code.
I am having trouble completing the sign up process?
Our sign up process requires cookies to be turned on. Are cookies turned on and you are still having problems then please contact us.
Can I change the shape of a ShotCode?
No you can`t. Current ShotCodes need to be round in form. You should leave all the graphical elements in it`s original form to safe-guard correct functioning. The only elements that can be changed are size and color.
How much do ShotCodes cost?
Please check out our pricing & sign up page if you want to create your own ShotCodes. The ShotCode reader for your mobile phone is completely free. Please be aware that the cost of surfing the web on your mobile phone varies from carrier to carrier.
Can I get free ShotCodes from my school project / charity / other?
We are always interested in helping idealistic or non-profit projects, contact us to discuss the details of your project.
I`ve forgotten my password!
In order to retrieve your password please click on the lost password link underneath the login fields and follow the instructions.
After scanning a ShotCode I get "reply unknown"?
This is an error that occurs online, after a successful scan has been made. It usually means that the Internet address or the resource loaded is unknown to the device. Please make sure that your ShotCode points to the correct internet address and that the online resource is up and running. Alternatively check the Internet address by typing it into your mobile phone browser.
How do I read the EPS or PNG file format of ShotCodes?
EPS is a vector based file format which is frequently used in print production. Programs that can open EPS files are a.o.: Adobe Photoshop and Adobe Illustrator.
PNG is the free alternative to the GIF file format and can be opened with programs such as: Macromedia Fireworks.
How do I change my password?
Log in to your ShotCode account and navigate to the account settings page.
How do ShotCodes actually work?
Please check out our front page movie for a simple overview and/or sign up for your own ShotCodes to get started.
How do I connect my camera phone to the Internet?
Please check with the manufacturer of your mobile phone and/or contact your service provider for details.
How do ShotCode`s power switches work?
These url switches provide additional information about the device used to scan a ShotCode:
%USER% provides a unique ID for the device that scans the ShotCode (derived from the phone`s IMEI number).
%NUMCLICKS% shows the amount of times that phone scanned the ShotCode.
%MODEL% provides model information if available.
%BRAND% provides brand information if available.
These codes can be put in the GET-data of the url you provide.